Government Sector (Municipal & Road Transport)

Amidst the pandemic and the current environment causing unprecedented budgetary pressures and rising demand on public services, where more is increasingly demanded from less, technological advancements in robotic-automation have made business process automation a viable and innovative channel to address the challenges being faced by the Public Sector today.

ProAutomate’s RPA Solutions has been supporting government agencies and large urban municipalities by offering Intelligent RPA (iRPA) and applications related to Artificial Intelligence (AI). Together, these two technologies support & deliver significant productivity gains.


Some of the Process Examples

Financial Management & Audit Trail

  • Invoice processing automation has been widely implemented including invoice revision and approval or rejection. Several repetitive steps of the purchase invoice revision and approval process can be easily automated by a digital agent because the process has clear rules with relatively few applications used in their completion.

Reconciliation & Reporting

  • Reconciliation processes usually are highly volatile and demand more workforce during peak periods. This makes reconciliation and reporting ideal tasks for a scalable digital workforce to support automation of general ledger reconciliation, fixed assets activation, and reporting.

Human Resources

  • Automation in HR processes can range from staffing/recruitment to onboarding and imbursements to payroll processes and vacation. Digital workforce enable automation of HR processes that often demand manual work.

Data Migration

  • IT departments usually involve several different legacy systems and lot of manual processes with scarce resources. This creates opportunities for automation. Digital workforce can automate data migrations, creation and updation of access rights, and receive temporary help for integrations.

Form Processing

  • Municipal government services use web portals and emails that residents can access to complete forms. These channels are used to apply for services and support. Digital Workforce can assist in transforming routine service enquiries such as facility rentals for events by the public and automating applications for improved customer service as most of the municipal services provide web portals and email channel for residents to access and submit forms.



Potential Extent of Automation

  • Processes with Higher Automation =
    Higher Head-count Reduction =
    Greater Cost Savings

Minimum of 25% Automation Across Processes to be Considered


Number of FTEs Compensated per RPA License

  • Varies by Process & Type of RPA Solutions. Lower the IDW ratio with FTE = Greater the Cost Savings

1:5 Ratio — 1 IDW will Compensate for a minimum of 5 FTEs' Headcount Effort


Lower Recurring Cost of RPA Implementation

  • Lower & Competitive the Recurring RPA Cost = Higher will be the Cost Savings

High Value with Low Cost on Recurring RPA Licenses