Govt/Federal

Financial Management & Audit Trail

• Invoice processing automation has been widely implemented including invoice revision and approval or rejection. Several repetitive steps of the purchase invoice revision and approval process can be easily automated by a digital agent because the process has clear rules with relatively few applications used in their completion.

Reconciliation & Reporting

• Reconciliation processes usually are highly volatile and demand more workforce during peak periods. This makes reconciliation and reporting ideal tasks for a scalable digital workforce to support automation of general ledger reconciliation, fixed assets activation, and reporting.

Human Resources

• Automation in HR processes can range from staffing/recruitment to onboarding and imbursements to payroll processes and vacation. Digital workforce enable automation of HR processes that often demand manual work.

Data Migration

• IT departments usually involve several different legacy systems and lot of manual processes with scarce resources. This creates opportunities for automation. Digital workforce can automate data migrations, creation and updation of access rights, and receive temporary help for integrations.

Form Processing

• Municipal government services use web portals and emails that residents can access to complete forms. These channels are used to apply for services and support. Digital Workforce can assist in transforming routine service enquiries such as facility rentals for events by the public and automating applications for improved customer service as most of the municipal services provide web portals and email channel for residents to access and submit forms.